AI and Mike

The short version

• Right Hand uses AI in two ways: Mike, the AI receptionist that answers a company's phone, talks with callers, texts clients and books work, and AI helpers inside the app that draft, summarize and suggest.

• Mike always says it is an AI assistant, and that the call is recorded, at the start of every call. It never pretends to be a person, and it says so again whenever anyone asks.

• AI can be wrong. A person at the company is responsible for what goes out in the company's name. Prices, quotes and contracts are drafts until a person checks them.

• AI never makes decisions about anyone's job, credit, housing, insurance or legal rights.

• The AI companies we use may not train their models on your data. Neither do we.
• Mike's voice can be your own or a stock voice. It can never copy a real person without that person's written permission.

This page is part of the Right Hand Terms of Service (Section 7) and the Privacy Policy. Right Hand is operated by Revive Flow LLC, a Florida limited liability company doing business as Right Hand ("we," "us"). "Company" or "subscriber" means the business that uses Right Hand. "Caller" or "client" means a person who talks with or hears from that business.

1. Where Right Hand uses AI

The company chooses which of these to turn on and what Mike may do on its own.

2. Mike's fixed rules: honesty with callers and clients

These rules are built in. A company can change Mike's name, voice, greeting wording and what Mike knows about its services. It cannot switch off these rules, except where Section 2.2 says so.

2.1 Mike says it is an AI, up front.

• Calls Mike answers: the first thing Mike says names the company, says it is the company's AI assistant, and says the call is recorded and transcribed. Example: "Thanks for calling [Company]. This is Mike, [Company]'s AI assistant. This call is recorded and transcribed so we can help you."
• Calls Mike places: Mike says right away that it is an AI assistant calling for the named company, says what the call is about, says the call is recorded, and gives the company's call-back number. It offers a way to stop future calls.
• Texts: the first text from Mike in a new conversation says it comes from the company's automated assistant, for example "[Company] here. I'm the automated assistant. A person on our team will follow up if needed. Reply STOP to opt out."
• Whenever asked: if anyone asks whether they are talking to a person, a bot or a recording, Mike tells the truth right away.
• Never: Mike never claims to be a human, never says a person is listening when one isn't, and never claims to be a specific real person.

Why: several laws require or reward this. California's bot disclosure law (Bus. & Prof. Code 17940-17943, from SB 1001) bars using a bot online to mislead people about its artificial identity to drive a sale. Utah's Artificial Intelligence Policy Act requires disclosure when a person asks, and up front in some regulated services. Colorado's AI Act requires businesses to tell consumers they are interacting with an AI system unless it is obvious. The FCC ruled in 2024 that AI-generated voices are "artificial voices" under the Telephone Consumer Protection Act (TCPA). Several states, including California and Florida, require every person on a call to agree before it is recorded. Telling people plainly at the start meets all of these at once, and it is simply the honest way to run a phone line.

2.2 The recording notice. The recording part of the greeting is on by default and stays on. A company may shorten the wording only if its own lawyer has confirmed in writing that the shorter wording is enough for its calls. The AI part of the greeting can't be removed.

2.3 If a caller doesn't want AI or recording. Mike offers another way: a call-back from a person, a text, the company's email or website. If the caller objects to recording, Mike stops the call politely and creates a call-back task for the company. It does not keep talking on a recorded line.

2.4 Emergencies. Mike is not an emergency service. If a caller describes an emergency (fire, gas smell, injury, flooding with electrical danger, a crime in progress), Mike tells them to hang up and call 911, and flags the call to the company.

2.5 What Mike won't do.

• give legal, medical, tax, financial, safety or engineering advice
• promise a final price, a warranty, or a legal term unless the company has written that exact answer into Mike's settings
• take full card numbers, bank numbers or Social Security numbers by voice or text (Mike sends a secure payment link instead)
• pressure, threaten or mislead anyone
• keep calling or texting someone who said stop

2.6 Calls Mike places (outbound). Under the TCPA, a call using an artificial voice to a mobile phone needs the person's prior express consent, and prior express written consent if the call is marketing. Mike only places calls the company has turned on, only to people with a consent record in Right Hand, and only during the hours the law allows where the person is. Typical uses are confirming or rescheduling a visit the person booked and returning a call the person asked for. Mike does not make cold marketing calls. Saying "stop calling" or replying STOP ends them.

3. People stay in charge

3.1 Review before it counts. AI drafts are drafts. Before a quote, proposal, contract, invoice, report or important message goes to a client, a person at the company should read it. Right Hand shows AI-written drafts as drafts until someone approves them. Prices, measurements, material amounts and crew-time estimates are estimates.

3.2 No AI decisions about people's rights. Right Hand's AI does not decide, and must not be used to decide, anything that has a legal or similarly significant effect on a person, such as hiring, firing, pay, discipline, credit, financing, housing, insurance, or access to essential services. AI may help organize information; a person makes the decision. This keeps Right Hand out of the "high-risk" uses that laws like Colorado's AI Act regulate, and it is required by our Acceptable Use Policy.

3.3 Mike's bookings. A company can set Mike to book confirmed visits or to send "requested" visits for staff to confirm. If Mike books the wrong time or misunderstands a caller, the company fixes it with the client. Every call has a recording, transcript and summary so staff can check what was said.

3.4 Responsibility. The company is responsible for what AI features do in its account under the settings it chose, and for anything it sends or approves (Terms, Section 7). We are responsible for building the fixed rules in Section 2 the way this page describes.

4. AI accuracy: what to expect

AI can mishear, misunderstand, leave things out, make things up, or sound sure when it is wrong. Some examples:

• a transcript catches the wrong street number
• a summary misses that the caller wanted a morning visit
• a quote draft leaves out disposal or permits
• a suggested price is out of date for this season's material costs

AI output is provided "as is," with no promise that it is correct, complete or suitable for a purpose (Terms, Section 13). It is not professional advice. Similar requests can produce similar output for different companies, so output may not be unique.

5. Your data and the AI providers

5.1 Who the providers are. AI features send the parts of the data a task needs to these providers, listed on our Subprocessors page: Anthropic (language understanding, drafting, summaries), OpenAI (transcription and language features) and ElevenLabs (Mike's voice, speech and live conversation).

5.2 No training on your data.

• We use each provider's business or API service. Their terms for those services do not allow them to train their models on the data we send.
• Providers may keep data for a short time to detect abuse, under their own policies. Where a provider offers zero-retention or shorter retention for our account, we use it.
• We don't use companies' client, caller or employee data to train general-purpose AI models. We may improve Mike's instructions and settings using de-identified patterns (for example, "callers often ask about prices before addresses"), never by feeding one company's recordings into another company's Mike.
• Data from Google (including Gmail) is never used to train AI models of any kind (Privacy Policy, Section 9).

5.3 What we don't do with voices. We don't create voiceprints to identify callers, and we don't use callers' voices for anything except running and recording the call for the company.

6. Recordings, transcripts and summaries

• What is kept: for each call Mike handles, the recording, transcript, AI summary, caller number, time and length. For texts, the messages.
• Who sees them: the company's staff with the right access. Our staff only to support the company, keep the service secure, or when the law requires it.
• How long: as long as the company keeps them in Right Hand, until it deletes them, or until the account ends (then on the schedule in the Privacy Policy, Section 7). Companies should set a retention period that fits their business and delete recordings they don't need.
• Callers' requests: a caller who wants a copy of, or deletion of, a recording should ask the company. The company decides. We help it (see our Data Processing Addendum).

7. Mike's voice and name ("your own AI name and voice")

A company can give Mike a different name and choose a voice: a stock voice from our list, or a custom voice made from recordings.

7.1 Custom voices need written consent from the real person. A custom voice copies a real person's voice. Before a company uploads recordings to make one, it must have that person's signed, written consent to have their voice copied and used by the company's AI assistant on calls. The consent must say how the voice will be used and how to withdraw. The person must be an adult. If the person is an employee, the consent must be voluntary and not a condition of the job. Right Hand will ask the company to confirm consent, and keep that confirmation, before it creates the voice. Our voice provider may also ask the person to verify their own voice.

7.2 Never someone you don't have permission for. A company may not make Mike sound like, or claim to be, a celebrity, a public figure, a competitor, a customer, a former employee who hasn't consented, or any real person without their written consent. Laws protect people's voices (for example, Tennessee's ELVIS Act and state right-of-publicity laws), and some states treat a voiceprint as biometric data needing written consent (for example, Illinois's BIPA and Texas's biometric law).

7.3 A custom voice is still an AI. Even with a real person's voice, Mike still says it is an AI assistant (Section 2.1). A real person's voice must never be used to make callers think that person is on the line.

7.4 Withdrawal. If the person withdraws consent, or leaves the company and the consent ends with the job, the company must stop using the voice. We will delete the custom voice from Right Hand and ask our voice provider to delete it when the company or the person asks at privacy@righthandcrm.com.

7.5 Names. Mike's name can be any first name that doesn't impersonate a real, identifiable person. Mike still says "AI assistant."

8. Laws we track

This page reflects these rules as of the date above. Laws on AI change often, and some are in the courts. This list explains the design. It is not legal advice to companies.

9. Questions and reports

• Questions about AI on Right Hand: support@righthandcrm.com
• Privacy questions, voice deletion, or concerns about how AI used your data: privacy@righthandcrm.com
• Report Mike misbehaving (for example, not saying it is an AI, or contacting someone who said stop): support@righthandcrm.com with "Mike report" in the subject. We look at every one.

If you are a caller or client, the company you dealt with is responsible for its use of Mike. Contact it first. You can also reach us at the addresses above.

Revive Flow LLC, doing business as Right Hand · ADDRESS