Support

Real people who know the trades, backed by guides for everything. Here's how to reach us and what to expect.

How to reach us

Hours: SUPPORT HOURS. Help guides and the website help chat are always on. Outages and security emergencies: we watch these around the clock (see "Is Right Hand down?" below).

Write in from the email on your Right Hand account so we can find you fast. We will never ask for your password.

What to expect by plan

These are goals, not guarantees. The Terms of Service describe our commitments. "Mike isn't answering," "we can't take payments," and "we can't log in" are treated as urgent on every plan.

Is Right Hand down?

Check status.righthandcrm.com for live status and past incidents. Planned maintenance is posted there ahead of time and done outside US business hours when we can. If something's down and the status page doesn't show it, email support@righthandcrm.com with "URGENT" in the subject.

Uptime and service levels

We work hard to keep Right Hand running around the clock and we watch it constantly. We don't offer a guaranteed uptime percentage or service credits unless a signed agreement says so (see Terms of Service, Section 9.1). What we do promise: planned maintenance outside US business hours when we can, posted ahead on the status page; outages worked until fixed; and a written explanation after any major incident. Calls and texts also depend on phone carriers, which we don't control.

Billing help

• See your plan, next charge, card, and invoices: Settings → Billing.
• Change plan: Billing → Change plan. Upgrades start right away (you pay the prorated difference). Downgrades start at your next renewal.
• Cancel: Billing → Cancel plan. It's online, and there's no phone call needed. You keep access until the end of the time you've paid for, and we email you a confirmation.
• Refunds: monthly plans aren't refunded for partial months. On a yearly plan, cancel within 30 days of the charge for a refund of the unused part (see Refunds and Cancellation).
• Winter mode: Billing → Winter mode, if your plan has it.
• Charge you don't recognize: email support@righthandcrm.com within 60 days. We'll sort it out faster than a card dispute can.

Your data: export and delete

• Export anytime: owners can go to Settings → Data → Export to download clients, jobs, quotes, invoices, payments, time records, documents, photos, and call recordings. Spreadsheets come as CSV, documents as PDF, and media as the original files.
• After you cancel: you have 30 days of read-only access to export. Then we delete your data from the live system within 60 days, and from backups within 35 days after that.
• Delete your company's data sooner: the owner can go to Settings → Data → Delete company, or email support@righthandcrm.com from the owner email.
• Delete a single person's account (iPhone app): Settings → Account → Delete account.
• Your clients or employees asking about their data: you can find, export, fix, or delete a person's records from their profile. Need help? Email privacy@righthandcrm.com.

Privacy and data requests

If you're a client or employee of a company that uses Right Hand, contact that company first. They control your data. You can also email privacy@righthandcrm.com and we'll pass it to them and help. For our own data about you, see the Privacy Policy, Section 12.

Security reports

Found a security problem? Email security@righthandcrm.com with steps to reproduce it. How we protect your data is on our Security page.

• What we promise: we'll reply within 2 business days, keep you posted, and not take legal action against good-faith research that follows these rules.
• The rules:
• use only your own account, or a test account
• don't access, change, or keep other people's data
• don't run denial-of-service attacks, social engineering, or spam
• give us reasonable time to fix the problem before telling anyone

Think your account was used by someone else? Change your password, use Team → Sign out everywhere, and email us right away.

Top 15 questions

1. How do I get my data in from Jobber, Housecall Pro, or a spreadsheet? Settings → Import. Upload the export file from your old system and we match the columns. On Crew and up, ask for the done-for-you data move.
2. How does Mike answer my phone? Turn on Mike in Mike → Setup. Then either forward your business number to your Mike number or use the new number. Mike answers, books the request, and texts you a summary.
3. Does Mike tell callers they're talking to an AI and being recorded? Yes. By default, every call starts with a short disclosure. Keep it on. Some states require everyone's consent to record (see Messaging and Calls Terms).
4. Why aren't my texts going through? Usually it's carrier registration (10DLC) still pending, a client who replied STOP, or blocked content like a link shortener. Check Settings → Texting for your registration status.
5. How do I get permission to text my clients? Service texts need the client's OK. Marketing texts need written consent with a checkbox. Copy our sample wording from the Messaging and Calls Terms.
6. How do I take card and bank payments? Integrations → Payments → Set up. Payments run through Stripe at Stripe's own cost. Payout timing and holds are set by Stripe.
7. How do crew members clock in? They sign in on the Right Hand app and tap Clock in. You can require a job, a photo, or a location. Review and approve hours in Timesheets before payroll.
8. Do I need to tell my crew about GPS tracking? Yes. Tell them in writing before you turn it on, and get their sign-off. Some states require it. The app also shows each crew member a notice on first sign-in.
9. How do I connect QuickBooks? Integrations → QuickBooks → Connect, then sign in to Intuit. Choose what syncs (clients, invoices, payments). You can disconnect anytime.
10. How do I connect Gmail, and what do you read? Integrations → Google. We only show emails with your clients in their records, and you can disconnect anytime. We never use your email for ads or AI training.
11. How do I add or remove a team member? Team → Add person. Remove them the day they leave, and use Sign out everywhere if they had a shared device.
12. What does "Remember this device" do? It keeps you signed in on that device for 30 days. Leave it unchecked on shared computers.
13. Can I change my plan or pause for winter? Yes, in Billing. Upgrades start now. Downgrades and Winter mode start on the dates shown.
14. Is my data safe? It's encrypted, each company's data is kept separate from everyone else's, and we never sell it. See the Privacy Policy and Subprocessors.
15. I deleted something by mistake. Can I get it back? Most items go to Recently deleted for 30 days. Open it and tap Restore. After that, email us fast. We may be able to help from backups.

Legal

Terms of Service · Privacy Policy · Data Processing Addendum · Messaging and Calls Terms · Acceptable Use Policy · Subprocessors · AI and Mike · Security · Cookie Notice · Refunds and Cancellation · Terms for Your Clients · Copyright (DMCA) · Accessibility

Revive Flow LLC, doing business as Right Hand · ADDRESS